All orders are subject to product availability. If an item is not in stock when you place your order, we will notify you and refund you the total amount of your order using the original payment method.
Items on our website are only available for delivery to addresses in Australia. At this time, shipments outside of Australia are not available.
Unless there are exceptional circumstances, we make every effort to fulfil your order within [number] business days of the date of your order. Business days mean Monday through Friday, except holidays. Please note that we do not ship on [Sundays/Any Other Non-Business Days].
The delivery date may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Shipping costs are based on the weight of your order and the delivery method. To determine how much your order will cost, add the items you want to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or large or heavy items. You will be advised of any charges on the checkout page.
If there is any damage to the packaging on delivery, contact us immediately at info@contingence.com.au.
If you have any questions about the delivery and shipment of your order, don't hesitate to contact us at info@contingence.com.au.
Contingence will happily accept returns due to a change of mind as long as we receive a request to return within [number] days of receipt of the item and the item is returned to us in its original packaging, unused, and in resellable condition.
Return shipping will be paid at the customer's expense, and they will be required to arrange their shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you via email once this has been completed.
Contingence will happily honor any valid warranty claims, provided a claim is submitted within [number] days of receipt of items.
Customers will be required to pre-pay the return shipping; however, we will reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, Contingence can process your warranty claim within [number] days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item will be sent to you (if stock is available)
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@contingence.com.au.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
For more information about our shipping and returns policy, please contact us at info@contingence.com.au.